ReguSift Billing and Refund Policy

Four options are offered: Free draft access, watermarked previews and the new-account offer of watermark-free label unlock credits shown on Pricing; Single Label, a one-time purchase that unlocks one confirmed label; the 5 Labels Pack, a one-time purchase of five label export credits; and Pro, a monthly subscription providing unlimited labels and AI file parsing while active. A label credit unlocks one confirmed label version. Downloading that same unlocked version again does not use another credit. Purchased credits do not expire; any expiry of promotional credits is shown in your account. Edit your values before confirmation. To change a confirmed label, create and confirm a revised draft version; unlocking that new version requires another credit or an active Pro subscription. PDF, SVG and PNG are artwork/image formats; JSON and XML are data formats. XML does not establish FDA submission approval. Current prices, account quotas and available export options are shown on the Pricing page and in your account.

Free access does not require payment and does not automatically convert to a paid subscription merely because an account was created. No automatic seven-day Pro trial is included in the standard registration offer. Single Label and the 5 Labels Pack are one-time purchases and do not renew. New Pro subscriptions renew monthly at the amount accepted at checkout, until cancelled. Existing annual subscriptions follow their original billing agreement unless a change is separately accepted. Cancelling stops future renewal; the current paid-through date is shown in your account. Review the order, recurring terms and purchase consent before paying. Contact support@regusift.com for billing or cancellation assistance.

You authorize us, through PayPal, to charge your selected payment instrument for all fees, taxes (where PayPal collects such taxes at checkout), and any other amounts due under this Agreement. Payment is due at the beginning of each subscription term. If a charge fails, we may suspend or terminate your access to paid features until payment is received. Delinquent amounts may accrue interest at the lower of one and one-half percent (1.5%) per month or the maximum rate permitted by applicable law, and we may refer your Account to a collections agency, in which case you agree to reimburse us for reasonable collection costs, including reasonable attorneys' fees. You must promptly update your PayPal account or payment method information when it changes. We do not store full card numbers, CVVs, or bank account numbers; please review PayPal's User Agreement for the terms applicable to your payment relationship.

ReguSift does not currently use automated sales tax, value-added tax, goods and services tax, or consumption tax calculation tools. The price displayed at checkout is the base price and may be exclusive of applicable transaction taxes in your jurisdiction. Where PayPal collects such tax at checkout, you will see the tax amount itemized before you confirm the order. Where PayPal does not collect such tax (including, for example, certain U.S. states, certain EU jurisdictions where the Marketplace Facilitator regime does not apply, and most non-U.S. jurisdictions), the displayed price is the net amount and you are solely responsible for self-assessing, reporting, and remitting any applicable use tax, value-added tax, goods and services tax, consumption tax, or similar transaction tax to your local tax authority. We are not responsible for any sales tax, VAT, GST, customs duty, import tariff, or similar tax that you owe in connection with your purchase or with the products you sell using the Service. If you are tax-exempt, you must provide a valid exemption certificate to legal@regusift.com before your purchase.

Because ReguSift is an immediate-consumption and immediate-delivery software service — once you click Confirm and download a watermark-free PDF, PNG, SVG, or other export, the core commercial value has been fully consumed — all sales of ReguSift premium subscriptions, Single Label purchases, label credits, AI credit top-ups, and any other paid features are strictly final and non-refundable. By checking the consent box at checkout and completing your payment, you explicitly acknowledge and agree that: (a) you have been offered a free watermark-on-export preview and a free tier as a no-cost alternative to paid plans; (b) because the Service is consumed immediately upon unlock or export, you waive any right of withdrawal, cooling-off period, or refund, to the maximum extent permitted by applicable law; (c) this No-Refund Policy complies with the EU Consumer Rights Directive exception for digital content that has been downloaded or consumed with the consumer's prior consent (Article 16(m)), and with California Civil Code Section 1723 which permits "All Sales Are Final" policies when clearly disclosed at the point of purchase; and (d) this No-Refund Policy applies to all payment methods including PayPal, credit card, and any other payment instrument. If you believe you have been charged in error (e.g., duplicate charge, system error), you must notify us at support@regusift.com within thirty (30) days of the charge; we will investigate and, if a genuine billing error is confirmed, issue a correction. This Section 5 does not create any general refund right and does not override the forfeiture provisions of Section 6.

To prevent abuse of the Service and to establish compelling evidence in the event of a PayPal dispute or credit card chargeback, ReguSift maintains an immutable audit trail of your usage. Each time you unlock a label, export a watermark-free file, or consume AI credits, the system records: (a) your user ID and account email; (b) your IP address and device user-agent, extracted from standard HTTP headers; (c) the PayPal transaction ID or subscription ID associated with your account; (d) the exact timestamp of the unlock or export action; (e) the label project ID and product ID involved; and (f) the export format (PDF, PNG, SVG, JSON, or XML). This audit log constitutes "Compelling Evidence" under PayPal's Seller Protection program and will be submitted to PayPal's arbitration system to prove that the digital service was fully delivered and consumed. You acknowledge that this audit data is collected for Billing, Security, and Fraud Prevention purposes under GDPR Article 6(1)(f) legitimate interest, and will be retained for one hundred eighty (180) days, after which IP addresses will be anonymized. The following consumption thresholds, once crossed, constitute irrefutable proof of consumption: (a) you have exported or downloaded one (1) or more non-watermarked PDF, PNG, or SVG label files from the Service; (b) you have used the AI Rewriter (Compliance Copilot) or AI Scanner to rewrite or scan a cumulative total of more than five (5) labels or formulas; (c) you have generated a cumulative total of more than ten (10) AI-generated claim suggestions; (d) you have generated more than three (3) AI Fixer runs that produced accepted output; (e) you have created more than one (1) Pro-only workspace or shared collaboration; or (f) you have unlocked more than one (1) Single Label purchase within the same Account lifetime. Once any of these thresholds is crossed, the Service is deemed fully consumed and any subsequent chargeback or PayPal dispute will be treated as described in Section 7.

We strongly encourage you to contact us at support@regusift.com before initiating any PayPal dispute, chargeback, or reversal. We will work in good faith to resolve any issue. If, notwithstanding the No-Refund Policy in Section 5 and the consumption evidence in Section 6, you nevertheless initiate a chargeback, we may, in our sole discretion: (a) provide evidence to PayPal that the charge was valid and the digital service was fully delivered and consumed, including the clickwrap acceptance record with your IP address and timestamp, the immutable audit log of your label unlock and export actions, and the content hash of the documents you acknowledged; (b) immediately suspend or terminate your Account; (c) revoke any remaining Subscription Term without refund; (d) cancel any pending Single Label unlocks; (e) blacklist the brand domain, email domain, and business entity associated with the dispute from creating new Accounts; and (f) report the chargeback to relevant fraud databases. Engaging in repeated or fraudulent chargebacks is a material breach of the Terms of Service and may also constitute wire fraud, bank fraud, or unlawful conduct under 18 U.S.C. § 1343 or analogous state law.

You acknowledge that the Service provides automated informational compliance screening and does not constitute legal advice, regulatory consulting, attorney representation, or FDA approval. You further acknowledge that any AI Output may contain errors, omissions, or inappropriate recommendations, and that you are solely responsible for reviewing, validating, and verifying any AI Output before adopting it into a final product, label, claim, or marketing material. Accordingly, the following are not grounds for a refund, credit, chargeback, or other monetary relief: (a) you later discover that the Service did not detect a particular FDA 21 CFR violation, FTC violation, state-law violation, FSMA violation, FALCPA / FASTER Act violation, Prop 65 violation, USP violation, retailer-mandated policy violation, or any other regulatory or contractual issue; (b) you receive a Form 483 observation, an FDA Warning Letter or Untitled Letter, an FTC civil investigative demand, a state attorney general inquiry, an Amazon listing suspension, a product liability claim, a consumer class action, a recall, or any other regulatory or private enforcement action with respect to a product for which you used the Service; (c) you disagree with a scoring, risk flag, or status indicator produced by the Service; or (d) you believe that the Service should have been "stricter," "more accurate," or "more comprehensive" than it was. The "no refund" carve-out in this Section 8 survives termination of this Agreement and applies in addition to the No-Refund Policy in Section 5.

YQGate may change the prices for the Pro plan or the Single Label plan at any time. For existing Pro subscribers, any price increase will be communicated by email and through the Service at least thirty (30) days before the increase takes effect for your current Subscription Term. Your continued use of the Service after the effective date of the price increase constitutes your acceptance of the new price. If you do not accept the new price, you may cancel your subscription before the renewal date; in that case, your subscription will end at the end of your current Subscription Term and you will not be charged the new price. Price decreases take effect immediately for the next billing cycle and will not be applied retroactively to the current billing cycle.

YQGate may update this Billing and Refund Policy from time to time. Material changes will be communicated by email and through the Service at least thirty (30) days before the change takes effect. Non-material changes (such as clarifications, typo corrections, and contact information updates) take effect upon posting. The version date of this Policy in effect at the time of any charge or refund request governs that charge or refund. Disputes about which version applied will be resolved by reference to the clickwrap acceptance record stored in our audit log.

For any question about a charge, refund, tax, or invoice, please contact support@regusift.com. For formal notices (including DMCA notices, legal process, and law enforcement requests), please contact legal@regusift.com. For privacy and data protection questions, please contact privacy@regusift.com. Postal mail: YQGate Inc., c/o Registered Agent of Record, 8 The Green, Suite #5199, Dover, DE 19901, United States.